Privacy Policy

• Visit our website, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

This notice applies to all information collected or submitted on the AirVive group websites. On some pages, you can order products, make requests, and register to receive materials or otherwise when you contact us.

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at enquiries@airvive.co.uk.

INFORMATION WE COLLECT

When you visit our Websites, we collect certain information from your device using cookies and other online tracking technologies once you give your consent. For more information about the cookies and tracking technologies which we use on our Website and our App, why we use them and how you can manage them, please see our Cookies Statement at Cookie Policy.

INFORMATION YOU PROVIDE Us

The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

The types of personal information we collect are:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses
• Contact or authentication data
• Debit/credit card numbers
• Contact preferences

On some pages, you can submit information about other people. For example, if you order a product online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number (etc.)

Sensitive information: We do not process sensitive information.

Payment data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Paypal, Google pay and Shop Pay. You may find their privacy notice link(s) here: Paypal, Google Pay, Shop Pay.

In using our Websites or our Apps, you may voluntarily provide us with personal information in the following ways:

Buying products. In order to process any orders which you place through our Websites or Apps, we will need to collect delivery information (such as delivery address, contact person, contact telephone number etc.), as well as payment information.

Signing-up to our Newsletter. We ask you on our Websites whether you want to "Sign up" to receive information from us. Where you enter your personal information into this box we will use that personal information to send you the latest case studies, events updates and product news.

Surveys & contests. Our Websites may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information and supplementary information on your professional interests, opinions and preferences (e.g. choice of publications, working practices, opinions on industry issues, feedback). We will only use the contact information to administer responses to our surveys and to notify winners. We will use your responses to our surveys to personalise your experience of using our Website and to send you relevant information which is tailored to you and your interests. We will only send you offers based on survey responses where you have provided your consent to us or where the law allows us to do so.

Product, blog and site comments and feedback. In order to leave a comment on our Websites you have to give us at least your name and email address for quality control purposes.

Contact Us. From time to time, you may wish to contact us with queries or complaints regarding our products and services, including in relation to your account. You may contact us through a variety of channels including e-mail, letter, phone or through our social media channels. When you contact us and provide us with your contact information (such as your name, user name, address, email address and telephone number) and details of your query or complaint, we will use this information to administer your query or complaint and to improve our service in the future.

THE WAY WE USE YOUR INFORMATION:

Airvidox and our partners will collect, share and use your personal data for personalization of ads and use cookies to tailor your shopping experience. We collect personal data such as cookies, email addresses and contact information. This is used for marketing purposes or contacting you about your order.

We use the information you provide about you or someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties (parties other than ourselves, our collaborators and partners) except to the extent necessary to complete that order.

Where you have provided us with your contact details, we will use these to send you marketing communications by phone and post and also by e-mail where you have provided your consent or where the law allows us to do so. You can opt-out of receiving marketing communications from us at any time by using the opt-out link at the bottom of every email or by contacting us using the contact details at the end of this document.

When you give consent on our website, Google can use your personal data to deliver their services, maintain and improve them, develop new services, measure the effectiveness of advertising, protect against fraud and abuse and personalize content and ads that you see on Google and on their partners’ sites and apps. For further information on how google uses your information please visit the link here: https://policies.google.com/technologies/partner-sites

We use google analytics advertising features such as google signals for ad personalization. This google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into users’ cross device behaviours. You can access and/or delete this data via this link: https://myactivity.google.com/myactivity. You can opt out of Google Analytics through this link https://tools.google.com/dlpage/gaoptout.

We also work with Meta Pixel which tracks customer behavior on our website. This data improves our marketing abilities, including retargeting ads. We use Facebook Meta for Facebook and Instagram ads. This includes Facebook messenger, Instagram, Shops, Marketplace, Spark AR, Meta Business Tools and Meta Audience Network. You can read the full terms on how Facebook will use your data here: https://www.facebook.com/privacy/policy

The app used for assuring the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. Please see our GDPR Compliace page for more information.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

We will normally collect personal information from you only where we need the personal information to perform a contract with you, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms or where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

Where we collect and process your information for our legitimate interests, this will normally be to operate our Website and App and communicating with you as necessary to provide our products and services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our Website and App, undertaking marketing or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and we will make clear to you at the relevant time what those legitimate interests are.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

DATA COLLECTION OPT OUT

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. To opt out of data collection, you can email us at enquiries@airvive.co.uk or click here. 

EMAIL COMMUNICATIONS

As explained above, we may send you marketing communications or newsletters by email, either where you have actively consented to these, or where we are entitled to do so by law. If at any stage you no longer wish to receive these types of email, please use the opt-out link at the bottom of every email or contact us using the contact details provided at the end of this document.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties except to the extent necessary to complete that order. We use Shopify API's to connect data from Shopify's servers to tick tock and use Shopify and pixel to learn about browsing behaviour.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

To opt-out of any other types of marketing then please contact us using the contact details provided at the end of this document. Please note that even where you have opted-out of marketing communications, we may still need to send you service messages, for example, a confirmation email about a product you have ordered.

OUR DISCLOSURE OF YOUR INFORMATION

We do not sell or rent any of your personal information to any third party. However, your personal information may be shared with or disclosed to third parties from time to time, as described in this section.

We may disclose your personal information to the following categories of recipients:

To any of our distributors who provides our products or services to you the country in which you are located in order to manage any enquiry or complaint which we receive from you. If you contact or deal direct with one of our distributors, they will collect and process your information in accordance with data protection laws and they will be the data controller of any information which you provide to them.

To our third party service providers who provide data processing services to us (for example, to support the performance of our Website and our App, and enhance the security of our Website and our App, to send you e-mails and to provide you with materials, products and services that you have ordered or requested from us).

To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;

• to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
• to any other person with your consent to the disclosure.

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

• Consent: You have given your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. 

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights.

You have the right under this Privacy Policy, and by law if you are within the EU, to:

• Request access to Your Personal Data. The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables you to receive a copy of the Personal Data we hold about you.
• Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information we hold about you corrected.
• Object to processing of Your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
• Request erasure of Your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.
• Request the transfer of Your Personal Data. We will provide to you, or to a third-party You have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw Your consent. You have the right to withdraw your consent on using your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the service.

Exercising of Your GDPR Data Protection Rights

You may exercise your rights of access, rectification, cancellation and opposition by contacting us using our contact details below. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

COOKIES:

When you visit our websites we collect certain information from your device using cookies and other online tracking technologies. For more information about the cookies and tracking technologies which we use on our Website. When you allow cookies and tracking technologies to be used when visiting our Websites and our Apps, your information may be used by other companies such as Facebook and Google.

Our Cookies Policy provides information on how you can manage and disable cookies and tracking technologies. You can see more information on the types of cookies used by us below.

We use the following Cookies:

Strictly Required Cookies. These are Cookies that are required for the operation of our website.  They are necessary for the safety, security and integrity of the site.  For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Analytics and Statistics. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual. Some of the Performance Cookies we use include (but not limited to) are Google Analytics.

Marketing and Retargeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see. Some of the Targeting Cookies we use include (but not limited to) Facebook Pixel and Google Marketing Platform.

Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, the items you have saved in your shopping cart). These Cookies will remain on your device until you choose to clear it.  If you choose to do this, you will need to enter your details each time you visit the site.

OUR COMMITMENT TO DATA SECURITY:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, it is important to remember that no web based platform can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is outside of our control.

If we become aware of any breach of your personal information, we will take steps to promptly assess and remediate the breach. Where appropriate, and in accordance with our legal obligations, we may also take steps to notify you about the breach, in particular where we believe that the breach has resulted in a high risk to your rights and freedoms.

RETENTION OF YOUR INFORMATION

We only keep personal information only for as long as required to fulfil the purposes for which it was collected. However, in some circumstances we may retain personal information for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. In specific circumstances we may also retain your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

YOUR RIGHTS

You have the following rights in respect of your personal information:

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details at the end of this document. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details below. You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails we send you. Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

We will respond to and manage any requests which you make in relation to the rights set out above in accordance with data protection laws. We are keen to address any issues with our use of your personal information or the exercising of your rights, and in the first instance we would ask that you attempt to resolve the problem with us directly.

In relation to all of these rights, please contact us using the details given below. Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

Limitations:
Adherence by the Company to these privacy principles may be limited to the extent necessary to meet the Company’s regulatory, legal, governmental, or national security obligations. 

CONTACT US

If you have any questions about this Notice, or any queries or complaints about how your personal information is used, or if you wish to exercise any of your information rights, please contact us by email at:

How To Contact Us
Should you have other questions or concerns about these privacy policies, please Contact us:
T: 020 4568 8258
Email: enquiries@airvive.co.uk

Last Updated: September 2023